FAQ's
Below are answers to a few of the most frequently asked questions regarding our services. If you would like more detailed answers, or if you have any questions, please do not hesitate to contact us.
Q. What size practices does PhyLogic serve?
A. PhyLogic serves practices ranging in size from hospital-based group practices to individual solo practices. No matter the size of your practice, PhyLogic’s team-based service approach insures you will experience the highest levels of customer service and support.
Q. Our practice is not located near PhyLogic, can you still provide services to us?
A. Yes. PhyLogic provides services to medical practices nationwide. This capability is largely due to PhyLogic’s powerful web-native practice management system, which requires no more than standard high-speed web access and your web browser to have real-time, comprehensive connectivity. This system, when combined with our unparalleled levels of customer service, makes PhyLogic your most powerful business ally, no matter where your practice is located.
Q: We are thinking of outsourcing our practice’s billing functions. If using PhyLogic, do we need to purchase software?
A. No. However, that does not mean that you will not have a practice management system. In fact, PhyLogic provides unlimited access to our state-of-the-art, Internet-based, practice management systems at no additional charge. This includes patient, financial, appointment scheduling, reporting, referral tracking and other modules. All you need is an Internet connection.
Q. How would the information from our practice be transferred to PhyLogic for billing purposes?
A. There is a wide variety of ways such information can be transferred. Options include:
- Utilizing a courier (at PhyLogic’s expense)
- Scanning of information
- Use of a PocketPC or TabletPC in conjunction with our “online charge slip." (Replaces paper superbills and encounter forms)
- Use of an interfaced Electronic Medical Records (EMR) program
- Any combination of the above
PhyLogic will work with your practice to tailor a simple and efficient solution to your specific needs.
Q. Many billing companies outsource some of their functions overseas. Does PhyLogic?
A. No. PhyLogic’s policy is to never outsource any work overseas or elsewhere. See our related article: PhyLogic and Offshore Outsourcing Do Not Mix
Q. Will I lose control of our practice finances if we utilize PhyLogic’s services?
A. Absolutely not. PhyLogic’s web-based system gives you complete access to patient and financial information in real time, 24 hours a day – keeping you in complete control.
Q. Is PhyLogic HIPAA compliant?
A. Yes. All of PhyLogic’s services are HIPAA and OIG compliant, and are subject to our formal HIPAA and OIG Compliance Programs. PhyLogic is fully dedicated to compliance and continuing, compliance-related education.
Q. Where does a patient call with a billing question?
A. With a series of toll-free lines dedicated for patient calls that are answered as your billing office, PhyLogic will handle all patient billing inquiries for you in a polite and professional manner. The appropriate number will also appear on all patient bills.
Q. How do we get our financial reports?
A. PhyLogic provides financial reports in a variety of formats. All clients receive a custom-generated, printed, and bound set of End of Month reports. Clients can also easily generate, print and even export any reports at any time using our Internet-based practice management system. Of course, you can always get a report with a simple phone call to your PhyLogic Reimbursement Specialist. At PhyLogic we make sure you get the information you need when you need it.