The PhyLogic Difference


What makes PhyLogic different than other billing service companies? Let us give you some examples.

1- No pushy sales persons or tactics

PhyLogic’s business is based on long-term relationships between our organization and our clients. In order to accomplish this, these relationships must be mutually beneficial. That starts up front, before a proposal is even sent. It means that we make sure that our company is a good match for the prospective client, and they for us (there is no such thing as a “one size fits all” billing service as some would have you believe). It means pointing prospective clients in the right direction, and helping them, even if they are not a good match for us. And finally, it means no pushy sales people. We hate pushy sales tactics, and we assume you do to. If you give us a call, we will try to help as best we can, even if that does not mean trying to sell you our services. Refreshing, isn’t it?

2- Our People

A company is only as good as its people, and PhyLogic attracts and retains some of the very best. Talk to them and you will see. Every member of the PhyLogic family has a personal stake in what we do and how well we do it for you. Experience matters. In fact, Billing Managers and Supervisors average over 20 years’ experience each. And all of our people are based right here in the US — not overseas — but more on that later.

3- Customer Service is our only business

In a time where customer service is pushed to the wayside in favor of answering to share holders, PhyLogic retains a completely customer-centric view on business. Our attitude is that customer service is our only business. And while most companies our size choose to place business in billing assembly lines, PhyLogic has chosen a small team approach which ensures higher levels of customer service while simultaneously benefiting from the aggregate resources and experience of the larger organization. The end result is a company which not only maximizes your revenue, but also makes sure you can talk the people who actually do the real work.

4- Money, Money, and Money

Your success is our business. PhyLogic’s services and systems are geared specifically to provide the highest levels of provider reimbursement. Everything we do is aimed at this one goal. Our services and systems are designed to get paid faster, reduce rejections, track claims efficiently, and follow-up on unpaid or mis-adjudicated claims aggressively. This is all done without the hassles, headaches and uncertainties which often accompany in-house billing. At PhyLogic, we care about your business, so that you can take care of your patients.

5- Advanced Systems

Not just a billing service, PhyLogic provides you with the systems and tools you need to practice medicine and success! PhyLogic systems are truly web-based. No software to buy, no servers to maintain, no upgrades to purchase — just a reliable yet advanced system available 24/7/365. For our clients, it provides appointment scheduling, patient data, financial reporting and complete control. To us, it gives us what we need to maximize reimbursement — electronic claims, claim tracking, denial tracking, claim scrubbing, and rules-based, insurance-specific follow-up engines. Want to use an EMR in conjunction with our services? We’ve got you covered there too. So much technology, so little space to write about it….. give us a call — we’ll give you a demonstration to see if it looks good to you, too.

6- Options come Standard

No two practices are the same – so why should a billing service treat them like they are? Needs are different, technologies change, practices advance. Want to send paper charge slips or would you prefer an EMR integration, or perhaps even our on-line electronic charge slip? Want money to go to a lock-box, your address, or have us make your deposits for you? Want different setups for each doctor in the practice? No problem. PhyLogic offers a variety of options at various levels which tailor our services around you (and not the other way around).

7- U.S. Owned and Operated

More and more companies are sending their billing business overseas to increase their own profits, while PhyLogic maintains all operations here in the U.S.. It is our firm belief that the benefits of knowledgeable, experienced and accessible U.S.-based employees in combination with our advanced technologies, far outweigh any cost savings associated with sending claims for processing to overseas operations. Have we ever lost clients to cheaper, overseas competitors? Yes. Have such clients returned back to PhyLogic after leaving? The answer is simple — yes, every single one. [related article]

8- Different Specialties and sizes

While some revenue cycle management companies of size do not work with small practices or solo practices, PhyLogic serves both small and large alike. Our unique team approach ensures that practices of every size get the one-on-one type of individual attention for which we are known. So whether you are a large hospital group, or just starting a new solo-practice — we can tailor solutions which may very well be just the right fit for you.

Take a peek at “how it works”, next >>